FAQ
Follow your passion, and sucess will follow you
Q: Why didn't I receive Order Confirmation email?
A: Please check your spam folder if you haven't received the Order Confirmation email. Please write an email to the Customer Service Team with your transaction ID.
Q: Where is my package shipped from?
A: We have multiple warehouses in North America and Europe. We will ship your package from the closest warehouse to you.
Q: What is the status of my order?
A: Please click on the My Order page. The tracking information will be updated there on time.
Q: How to write a review?
A: After your package is delivered, please write a review by clicking on the "Write Review" button on the "My Review" page.
Q: Can I modify the address after placing an order?
A: Please contact us to modify the address before your order is shipped out.
Q: How can I place an order?
A: Please refer to the specific procedures below:
Q: Where is your factory?
A: Our factory is in China; you can check out our About Us
Q: How long is the warranty period?
A: We provide a one-year warranty for products sold on our official website. Unless otherwise noted.
Q: Can I return my product?
A: Please read ourReturn Policycarefully before returning your product. Please contact Customer Service Team if you have further questions.
Q: How can I get a discount code?
A: Follow us on social media.
Instagram: GXPUMP
Q: What is the shipping timeframe?
A: Orders placed after noon usually ship the NEXT business day. Weekends and holidays are excluded. It might take 1-2 days before your order ships during busy holiday seasons.
Q: How can I get tracking information?
A: Click on the message button in the lower right corner and select "Track My Order"-"Enter order information"
Q: How to replace the broken parts?
A: Contact us, if the parts you need are available, we will ship them to you, but the freight will be borne by you